COVID-19 has changed travel as we know it and businesses across the globe are adapting to deliver safe and enjoyable experiences. More than ever, travelers are looking for clean, state-of-the-art, professionally managed facilities. Read more to learn how KOALA’s resort partners are taking action.

Who Are KOALA’s Resort Partners (and What Steps Are They Taking)?

KOALA currently works with 7 leading timeshare brands that deliver the space of a home rental and the amenities of your favorite hotel. In the era of COVID-19, these brands are stepping up to protect travelers with updated staff training, rigorous cleaning policies, and key operational updates. You can find our resort partners (along with the steps they’re taking to keep you safe) below:

Club Wyndham

Club Wyndham claims to prioritize safety and health above all else when it comes to their timeshare owners, guests, and members. In accordance with CDC and WHO guidelines, and as part of their “Vacation Ready” initiative, Club Wyndham has partnered with Ecolab and other suppliers to implement medical-grade sanitizing of its facilities, in addition to closing certain high-frequency amenities. Club Wyndham is also minimizing contact at check-in, with phone check-ins and coordinated key delivery.

Club Wyndham’s dedication to making travel as accessible as possible, given the state of the world, is evident. 

View a live list of Club Wyndham Resorts’ phased openings and closures here.

Marriott Vacation Club

Marriott Vacation Club has ramped up its cleaning standards around high-frequency guest touchpoints. MVC has also made adjustments to keep guests safe – including signage to remind visitors of social distancing guidance.

Early on, MVC closed certain high-frequency amenities where effective social distancing would be challenging. While certain resorts have begun opening amenities back up on a provisional basis, you should check in with your resort to make sure your desired amenities are accessible, which you can do here.

Read Marriott Vacation Club’s official COVID-19 statement here.

Hilton Grand Vacations

As a part of their CleanStay initiative, Hilton Grand Vacations Club  has elevated their already high standards of hygiene and housekeeping, with hand sanitizer readily available in all public areas and protective barriers that allow for near-touchless arrivals and departures. Additionally, HGVC is providing Personal Protective Equipment (PPE) to staff and guests, drastically increasing the cleaning of high-frequency quest touchpoints, and verifying room seals on cleaned suites. Staff protocols have been updated to the highest cleanliness standards.

HGVC is committed to offering travelers at their properties an environment that is safe and welcoming. Follow HGVC’s live COVID-19-related travel alerts here.

Read Hilton Grand Vacations Club’s official COVID-19 statement here.

Hyatt Residence Club

On a global scale, Hyatt Residence Club has instituted comprehensive COVID-19 guidance to prevent virus transmission. 

HRC has closed certain high-frequency amenities to comply with social distancing guidelines. They are working to open these amenities, but advise that some amenities may remain limited. HRC recommends checking their resort updates page for the latest information.

Read Hyatt Residence Club’s official COVID-19 statement here.

Vidanta

As part of their Extraordinary Standards Initiative, Vidanta is highlighting the ease of social distancing at their resorts, while also emphasizing increased cleaning and safety. In particular, Vidanta has created a new Safety and Sanitation Department responsible for “overseeing training, implementation, and auditing regarding the guidelines [Vidanta] has created.”

Vidanta has also purchased medical-grade sanitizing products and updated the cleaning protocol for high-contact surfaces in rooms. Alcohol-based hand sanitizer is available in all public areas. During food preparation, chefs wear mask coverings on their faces and follow strict and hygienic food handling standards. 

Read Vidanta’s official COVID-19 statement here.

Vistana

Vistana maintains health and safety measures to combat a broad spectrum of pathogens, including COVID-19. Vistana’s already-thorough cleaning protocols have only improved, with an emphasis on deep-cleaning (and providing hand sanitizers) in public areas.

Vistana places the well-being of their guests, owners, and members above all else, and this comes across in their cleaning and safety updates.

Read Vistana’s official COVID-19 statement here.

Bluegreen Vacations

Bluegreen has made notable updates to their safety and sanitation procedures in the wake of COVID-19. Employees are required to complete safety, enhanced sanitation, and social distancing training, and to don PPE at all times. Units will receive regular deep cleans with post-cleaning verified room seals. Hand sanitizer will be available in all public areas. Bluegreen has also reconfigured high-frequency areas (such as fitness centers) to promote social distancing.

If you have questions about how your resort is addressing COVID-19 concerns, Bluegreen has dependable customer service representatives directly reachable by phone or email.

Read Bluegreen’s official COVID-19 statement here.

What Are Your Experiences with KOALA’s Resort Partners?

We want to know – reach out with your experience!

We’re here for you. There is much that is unknown about the future, but one thing is for sure: We will vacation again. And when we do, we’ll vacation safer and smarter. 

Learn more about how KOALA is supporting hosts and travelers during COVID-19.