- Verified Listings and Hosts
- Secure Payments Through Stripe
- Book with Confidence Guarantee
When it comes to booking your dream vacation, peace of mind is just as important as finding the best deal. That’s why we go above and beyond to ensure that the booking process is not just easy but also secure and trustworthy. Here’s how we protect you every step of the way.
Every KOALA listing undergoes a verification process before it goes live on our platform. We match the listing’s resort name, dates, and unit type/category to the owner’s reservation details. This step ensures the listing is accurate and matches exactly what you’ll experience upon check-in. By verifying every detail, KOALA provides you with the confidence to plan your vacation knowing your unit is as described*.
*While unit types and categories are always confirmed, exact units are assigned by the resort at check-in.
Booking through KOALA means secure payments on every transaction with no upfront listing fees. Your payment is processed securely via Stripe, one of the world’s most trusted payment platforms and funds are only released to the host once you’ve checked in. This payment process safeguards you from potential risks and ensures the unit meets expectations upon check-in. Learn more about our partners
Our commitment to your peace of mind doesn’t end at verification and secure payments. KOALA’s Book with Confidence Guarantee provides 100% payment protection for every reservation. Our guarantee means that if anything doesn’t align with the verified listing details, KOALA will address it immediately to ensure your vacation is everything you planned for. Learn more about our Book with Confidence Guarantee
When you choose KOALA, you’re not just booking a stay with a timeshare owner; you’re gaining the assurance that your booking is protected. From listing verification to secure transactions, your vacation plans are in great hands.
Start planning your vacation with KOALA today